Support
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Find answers to common questions or get in touch with our support team.
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Have a question or need help? Our team typically responds within 24 hours.
Email SupportFrequently Asked Questions
How does EnvyAI analyze my skin?
EnvyAI uses advanced artificial intelligence and computer vision technology to analyze photos of your skin. Our AI detects skin concerns, measures skin quality metrics, identifies your skin type, and determines your exact skin tone — all within seconds.
Is my data secure?
Absolutely. All photos and personal data are encrypted both in transit and at rest. We never share your photos or analysis results with third parties. You can delete your data at any time through the app settings.
Can I cancel my subscription anytime?
Yes, you can cancel your subscription at any time through your App Store settings. Your access will continue until the end of your current billing period.
How accurate is the Shade Finder?
Our Shade Finder uses advanced color calibration and AI matching to provide highly accurate results. We recommend taking photos in natural daylight for the best results. The AI matches your skin tone against thousands of foundation, lip, and eye shades from popular brands.
What should I do if the AI analysis seems incorrect?
For best results, ensure you take photos in good lighting (natural daylight is ideal), without makeup, and with a neutral expression. If you still experience issues, please contact our support team and we'll help you troubleshoot.
Does EnvyAI replace professional dermatological advice?
No. EnvyAI is designed to help you understand and track your skin, but it is not a medical device. For any medical concerns, skin conditions, or before starting new treatments, please consult with a qualified dermatologist or healthcare provider.